Managed Services

MANAGED
INFRASTRUCTURE

CLOUD-BASED
SERVICES

SYSTEMS MANAGEMENT
OPERATIONS & SUPPORT

TIER 1/2/3
HELPDESK

SYSTEMS SECURITY
ASSESSMENTS

TESTING & IV/V
SUPPORT

MANAGED INFRASTRUCTURE

EnSoftek’s Managed Infrastructure Services are tailored to customer needs from Consultancy to Managed Network Monitoring for the Network Operations to Cloud Services to Next Generation Platform Services. Our services deliver better business availability, easier Business Connectivity, and a more effective Business Cloud. 

CLOUD-BASED SERVICES

Don’t know which cloud is right for you? EnSoftek Cloud Services is here with experience selecting FedRAMP-certified cloud services provider(s) based on agency specific needs. We have helped organizations like the Armed Forces Retirement Home and Peace Corps in migrating to the Amazon Web Services, Google Apps, and Microsoft Azure cloud platforms in order to provide excellent care to our nation’s veterans and peace keepers.

SYSTEMS MANAGEMENT OPERATIONS & SUPPORT

EnSoftek helps both public and private sector enterprises streamline their enterprise network by monitoring and managing. Our consultants can help ensure peak performance of your network by helping deploy appropriate network solutions and providing a comprehensive service to monitor and manage their network elements. Extensive expertise providing network systems and engineering support for enterprises

Our Network Services portfolio includes:

Network Management: 

  • LAN management
  • WAN management
  • WLAN management
  • Network Operations Center
  • VoIP

Network Security:

  • Firewall Management
  • IDS/IPS Management
  • VPN/SSL VPN Management
  • Network Access Control

Application Performance Management: 

  • Load Balancing
  • WAN Acceleration
  • IP Registration and Management

Systems Administration: 

  • Installing and configuring new systems and setting up new users
    • Basic system administration such as disk management, space and memory  allocation, operating system upgrades, and patch management
  • Identifying and fixing problems in OS usage and providing workarounds
  • Assisting with the allocation of system resources and OS tuning and configuration
  • Writing scripts to automate necessary procedures such as backup and applications
  • Ongoing Maintenance and support

TIER 1/2/3 HELPDESK

EnSoftek’s fundamental approach to Help Desk operations builds a culture of ownership and accountability through the Total Contact Ownership (TCO) concept. A culture that promotes exceptional customer care, ensures accountability of its Help Desk Analysts (HDAs), and promotes process understanding, will contribute to the achievement of the ultimate goal; satisfied customers. Our certified technicians handle a high volume of calls, while retaining over 65% call resolution at Level 1. By proactively resolving frequent issues, using ITIL-based Incident Management techniques we are able to reduce call volume resulting in high customer satisfaction. We provide Tier 2 and 3 support specific to application/solutions requiring technical proficiency.

SYSTEMS SECURITY ASSESSMENTS

Strong network security is crucial for the  prevention, detection, and elimination of any threat to the network’s integrity, performance, and availability. Team EnSoftek’s Security Specialists and System Administrators use a combination of tools and techniques to protect the computer systems, networks and applications. EnSoftek follows the Computer Security Act of 1987 on all IT contracts to improve the security and privacy of mission critical information residing in systems or during transmission.

TESTING & IV/V SUPPORT

EnSoftek’s Independent Validation & Verification (IV&V) and Testing Support services covers the full spectrum from functional system and software testing, programmatic IV&V services and Test & Evaluation Services. Our testing services are designed to detect system or software failures so that defects may be corrected before production. Efficient Testing promotes a tangible return on investment to the client.