About EnSoftek Inc.
Who We Are
Founded in 1998 by a group of veteran techno-entrepreneurs, EnSoftek offers cost-effective, state-of-the-art information technology, healthcare IT solutions and services by supporting our clients’ ever changing mission needs and requirements. For more than 15 years, we have developed, re-engineered, implemented, automated, integrated, maintained, and supported solutions for over 100 public and private-sector enterprises in the U.S.
At EnSoftek, we take pride in helping our clients increase their efficiency and streamline their business processes by leveraging new technologies and industry best practices. Weare committed to our profession and work hard to keep abreast of emerging technologies and practices that can improve our clients’ bottom line.
We have designed, developed, and transitioned to the market our own Electronic Health Record solution, DrCloudEMR™, an Office of the National Coordinator Health Information Technology, NIH “Meaningful Use Stage 2” certified solution. We also have extensive experience helping our clients evaluate cloud-based solutions and achieve “Authority to Operate” at the highest level based on NIST and other federal information assurance standards.
Our diverse staff is highly skilled with various technology and quality certifications.
Department of Energy (DOE) – Bonneville Power Administration (BPA)
Enterprise Applications and IT Support Services Case Study
Bonneville Power Administration (BPA) is a federal nonprofit, self-funded agency part of the U.S. Department of Energy. BPA markets wholesale electrical power from 31 federal hydro projects in the Columbia River Basin, one nonfederal nuclear plant and other plants. About one-third of the electric power used in the Northwest comes from BPA. As part of its responsibilities it promotes energy efficiency, renewable resources and the development of new technologies and processes.
EnSoftek supported BPA, as an 8(a) subcontractor, on multiple different projects including the Enterprise Process Improvement Program (TEPIP). TEPIP is comprised of six projects, which are: Work Planning and Scheduling System (WPSS), Transmission Asset System (TAS), Field Connectivity (FCP), Enterprise GIS (eGIS), Supplemental Labor Information Management (SLIM), and eCommerce. EnSoftek was involved in a major efficiency initiative aimed at increasing the overall operational efficiency of a multi-billion organization. EnSoftek’s support ranges from strategic planning, enterprise architecture, data management and IT transformation and strategy in a diverse and extremely demanding environment, with homeland security concerns.
Effectively managing a plethora of IT project management activities for various projects using PMP certified managers.
Providing full software life-cycle development support using “Agile” development methodologies.
Assisting in PeopleSoft and Business Objects implementation and maintenance support.
Providing Business Intelligence and Data Warehousing support.
Developing and maintaining an integral view of the business architecture required supporting the creation of change and the management of Business Operations.
Developing innovative business applications and interfaces, in a diverse and extremely demanding environment, with homeland security concerns.
Assisted in the development of the Transmission Business Line’s business architecture
Providing database and systems administration; helpdesk & user support services
Aided in the development of comprehensive IT strategy which has led to cost savings.
Implemented tools such as SharePoint 2010 Workflows that provide unprecedented visibility in tracking department wide information and productivity statistics.
Developed and implemented Web Service and Web application methodologies which are re-usable and reduce the time associated with new project/program software developments.
Implemented SQL Server Reporting Services to enhance reports so information can be presented in an intuitive and self-explanatory manner, thereby reducing support and training requirements.
Environmental Protection Agency (EPA) – Region 2
Superfund Records Management Support Services Case Study
Environmental Protection Agency (EPA) is a federal agency with a mission to protest human health and environment. EPA Region 2 serves New Jersey, New York, Puerto Rico, the U.S. Virgin Islands and eight tribal nations.
EPA’s purpose is to ensure that all Americans are protected from significant risks to human health and the environment where they live, learn and work.
EnSoftek’s Contract is to provide Superfund Records Management support services (operates four Records Centers (RC)) to the EPA Region 2. Contract is partially Fixed Price (PreRemedial RC) and partially Fixed Hourly Rate (Remedial RC, Removal RC, and Active Contracts RC). EnSoftek successfully exceeded production expectations at a lower cost, ensuring operations never faltered by reaching the annual ceiling set by the COR for FY2012-FY2014.
EnSoftek’s overarching approach was to create a team-based, customer centered, anticipatory culture, streamline workflow, establish expectations, train staff and hold them accountable to do more high quality work with less effort and Full Time Employees (FTE).
Redesigned and stream lined processes collaboratively with COR, trained staff, implemented new process and as a result increased production from 2,400 files annually to 71,700 files annually, nearly a 30 fold increase since EnSoftek assumed the contract. This streamlining was done while keeping costs below budgeted levels.
Proposed innovative staffing modification that created document conversion clerk position at about half the cost per hour of the librarian tech.
In each task, PM trained and monitored staff in redesigned process. Revised processes based on lessons learned, staff suggestions and COR concurrence.
Job aids created to help ensure process compliance, consistency and to jog staff memory and reduce number of staff questions.
Member of EnSoftek management team visits RPA R2 monthly, meets with COR, identifies hot spots, gets COR input on overall satisfaction with performance, customer service attitude, communication quality with COR and EPA staff, trust for PM and staff, staff knowledge, level of innovation, timeliness of delivery, quality of production and productivity.
Working collaboratively with EPA personnel, EnSoftek streamlined Region 2 Superfund Records workflow, improved processes, and redesigned procedures. These efforts increased annual production from 2,400 records / 176,600 pages in FY2011 (before EnSoftek began work on this contract) to 71,700 records / 3.9 million pages processed into SDMS in FY2013.
Food and Drug Administration (FDA)
IT Property Management, Receiving, Distribution, Installation and Refresh Services Case Study
FDA is responsible for advancing and protecting the public health by helping to speed innovations and assuring the safety, efficacy and security of human and veterinary drugs, biological products, medical devices, our nation’s food supply, cosmetics, and products that emit radiation.
FDA needed an experienced contractor to provide management/operational support for the Receiving and Distribution Center (RDC) and Personal Computer (PC) Installation program. The contractor is tasked manage the FDA Warehouses for receiving, preparing for use, delivering, deploying/installing/configuring, de-commissioning, and picking up computers and other Information Technology (IT) equipment for over 40 FDA locations within the Mid-Atlantic Region and other regions within the U.S in support of over 17,500 FDA personnel.
Provided a full range of Information Technology (IT) property management, receiving and distribution, and installation services, which included receiving, preparing for use, delivery, deploying/installing, decommissioning, and pick-up of computers and other IT equipment for all FDA locations within the Mid-Atlantic Region and other regions within the United States..
Managed a multi-million IT Property and Inventory (monitored daily receipt, distribution and PC configuration/installation activities).
Implemented and managed a new automated deployment services process using the Dell Migration Tool (DMT) to support light-touch PC replacement and/or in place migration services.
By implementing new practices it resulted in a positive shift in culture, policies, and procedures for FDA personnel.
Working with FDA, instituted a new client performance survey.
Performed a record of almost 1000 PC refresh installations during one month. We not only met our SLA for transitioning PC’s from Microsoft XP at 100% efficiency rating but also exceeded our SLA for the number of PC refreshes to be completed i.e. 6,725 by completing 7,033.
Pioneered the current FDA approved data migration tool (DMT), by doing extensive testing and configuring to ensure the customer’s data, settings, and customizations stayed intact allowing for a seamless transition from one computer to the next
By working with the FDA user and helpdesk community we helped to create ultimate customized data migration tool for the FDA.
Created for the first time in the FDA, and open signup process via SharePoint site whereby customers, based upon the day and time that best suited them, could sign up for their PC refresh
Increased operational efficiency by creating a process that was less obtrusive for the FDA customers.
Transformed the way the FDC conducts it PC installation and refresh process by creating nightly drop-offs, establishing roving teams, and re-writing and updating the FDA SOP’s based upon new service delivery methods
Instituted a new graphics report that provided a weekly and monthly snapshot of the status of the FDA’s assets, deliveries and surplus, which provided enhanced reporting and transparency to the management of IT property.
Customer surveys of over 1500 reported answers to various aspects of evaluation, the EnSoftek received on an average score of 4.57, using a scale of 1-5 with 5 being the highest.
Multnomah County, Oregon
IT Professional Services
Multnomah County is the most populous county in Oregon with over 5,600 employees providing services and infrastructure to over 750,000 residents. The County governments are focused on the fundamental building blocks for healthy, safe, resilient and vibrant communities.
EnSoftek’s contract with Multnomah County, Oregon was to provide information technology professional services (business intelligence/data warehousing, application development, database development and web content management services) on as needed basis. As part of this contract, EnSoftek was awarded several task orders in support of the various departments within Multnomah County.
One of the task orders was to assist Multnomah County to move the Justice Decision Support System (DSS-J) from Oracle, Informatica, and Cognos platform to a new Microsoft SQL platform that will utilizes Microsoft SQL Server, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS).
The project scope was to make the system available in the new environment with the new tool sets, without redesigning the system and the existing web application, Report Delivery System (RDS), should be able to utilize the migrated database with little or no modifications.
Applied Business Intelligence and Data Warehouse best practices and principles to guide the DSS-J migration project architecture.
Participated in requirements development and developed technical specifications
Implemented SQL Server schema (including DDL & DML), SQL Server Integration Services, SQL Server Reports and SQL Server Analysis Services as required to migrate the DSS-J system.
Implemented system architecture, developing stored procedures, SQL Server Agent Jobs, data cubes and reports.
Conducted JAD sessions with stakeholders to facilitate scheduling and estimation meetings
Trained and mentored technical team members
Supported build and deployment processes using continuous integration, code coverage and build scripts.
Provided technical support
Researched options and design solutions to ensure security requirements are met and policies are adhered to
Built new dimensions using MSDN best practices
Fixed Security Application issue with the global connection string.
Increased the performance by rebuilding the objects using Dynamic SQL and Transact SQL (T-SQL)
Built work around solutions to resolve several 3rd party product related issues
Peace Corps – PCMEDICS EHR
EnSoftek builds and deploys Peace Corps EHR - PCMEDICS for use worldwide
Problem/challenge: The Peace Corps is an independent executive agency of the federal government established to promote world peace and friendship through the service of American Volunteers. The agency currently manages more than 8,000 volunteers in approximately 70 international posts and is responsible for their healthcare.
To meet its mission, the Peace was looking for a vendor to implement a new, global Electronic Medical Record System (EMR), internally branded as PCMEDICS, to capture the health care delivered overseas by Peace Corps Medical Officers (PCMOs) and US-based Peace Corps clinical staff and to provide a database by which Peace Corps may assess quality of care and business processes through data and reporting.
The Peace Corps selected EnSoftek to develop, customize and implement PCMEDICS system using DrCloudEMR™, Dynamics CRM, SharePoint, BizTalk, and SQL server platforms and applications.
The system captures baseline medical/dental/mental health information; provides industry standard practice management tools for ambulatory care; supports standardization and quality control of ambulatory health care practices of more than 140 Peace Corps Medical Officers in 70+ health units around the world; provides tools to improve the secure communication among PCMOs, Regional Medical Officers (RMOs), HQ staff and volunteers; supports posts’ ability to track medical supply inventory; supports other specialized business processes that involve medical records (e.g. sexual assault case management, mental health management, medevac case management); and provides analytic tools to process data to determine quality outcome indicators, epidemiological tracking, and reports that link quality care to business process efforts.
Results and Customer Benefits: EnSoftek met each and every critical milestone of this highly complex effort and the solution is on schedule to deploy within 18 months of contract start.
Oregon Department of Transportation (ODOT)
Business Intelligence & Data Warehousing Applications Support Service
The Oregon Department of Transportation (ODOT) develops programs related to Oregon’s system of highways, roads, and bridges; railways; public transportation services; transportation safety programs; driver and vehicle licensing; and motor carrier regulation.
EnSoftek was awarded the Business Intelligence/Data Warehouse Services project by the ODOT’s Highway Program Office, Technical Application Division. EnSoftek team performed a complete gap analysis of the current architecture, identifying areas of improvement and worked with ODOT team to develop and implement the solutions. The implementation included the conversion of data (extract, translate, and load) from numerous source systems into a common format.
The DW/BI system is based on Microsoft SQL Server 2005 technology (SQL Server database engine, Integration Services, and Analysis Services). The Reporting and analysis is delivered through Microsoft Reporting Services and PerformancePoint Server 2007 Analytics.
Created “As-Is” and “To-Be” business process flow diagrams to clearly show how the business users used the systems.
Ensured that the DW/BI system that extracts, cleanses, validates, and standardizes highway project, finance, and transportation systems data, is highly available for all the critical functionality it supports (to enable business users to quickly access critical data from a number of sources—all in one place so they can rapidly make informed decisions on key initiatives)
Integrated about half a dozen data sources into a common standardized format using best practice techniques for data warehousing and dimensional modeling
Deployed Performance Analysis dashboards that were built to show several “performance analysis blocks” across several systems of interest to the senior management
Built Finance Data Mart/Cube for ad-hoc analysis for the Finance Department
Built Intelligent Transportation Systems’ data mart
Delivered ODODT project tracking data feed for the general public
Automated federal reporting requirements
Automated several dashboards for Highway Budget Office
Data processing jobs, errors, and status reports are logged and delivered to program management staff and business system owners
Since each data from the various departments is getting standardized, each department is now able to produce results that are in line with all the other departments (basis for strong business decisions).
The centralized information online repository enables users to quickly build reports and analyses that are automatically refreshed for managers, analysts, and staff.
Time Saving – Business users are now able to quickly access critical data from a number of sources—all in one place—they can rapidly make informed decisions on key initiatives. They won’t waste precious time retrieving data from multiple sources.
The business executives can query the data themselves with little or no support from IT and don’t have to wait until IT gets around to generating the reports.
Each of the above mentioned projects helped ODOT make better decisions for the Oregon State Citizens and saved thousands of hours of labor from manual reports produced, thus saving the State revenue.